In the ever-evolving landscape of facilities management (FM), organizations are constantly seeking to optimize their service delivery models to enhance efficiency, sustainability, and occupant experience. This is particularly crucial for large-scale, complex projects, where the stakes are high, and the demands on FM are multifaceted.
Buro Happold, a leading advisory firm, recently undertook a comprehensive study to help a large-scale, ambitious project in the Middle East develop a strategic approach to its FM service delivery. The client, a visionary developer, was creating a city-scale project that aimed to redefine the sustainable and resilient built environment in the region.
Recognizing the critical role that FM plays in the success of such a groundbreaking endeavor, Buro Happold's team of experts embarked on a deep dive into the global FM market. They conducted extensive research, analyzing key trends, market values, and the capabilities of leading service providers across North America, Europe, Australasia, Africa, and Latin America.
One of the key findings from the study was the increasing shift towards outsourcing FM services, with more than 50% of the global market value now being outsourced. This trend has led to the emergence of innovative FM models that respond to changing market dynamics and advancements in the sector, such as the integration of smart building technologies and the prioritization of occupant experience.
Buro Happold's advisory team then leveraged this market intelligence to develop a strategic analysis of FM delivery models, examining the suitability of various approaches based on the unique requirements of the client's city-scale project. This included evaluating the potential for setting up a joint venture between the client and a managing partner, who would then work directly with the FM service provider.
Recognizing the importance of sustainability in the client's vision, the Buro Happold team also examined the FM service providers' capabilities in implementing energy-efficient systems, waste reduction strategies, and water conservation measures. This alignment with the project's sustainability goals was a critical consideration in the selection of the optimal FM service delivery model.
Furthermore, the team addressed the unique challenges posed by the project's isolated location, including the need for a strategic approach to overcome issues related to supply chain logistics, skills shortages in the local market, and the provision of consistent and reliable FM services.
By leveraging its deep understanding of the FM market and its proven expertise in strategic advisory, Buro Happold was able to provide the client with a comprehensive roadmap for the optimal service delivery model. This included recommendations on the scope and schedules of services, as well as the roles and responsibilities within the FM partner organization to ensure the most efficient and impactful delivery.
As the facilities management industry continues to evolve, the need for innovative and tailored service delivery models has become increasingly crucial, particularly for large-scale, complex projects. The work undertaken by Buro Happold for this Middle East client serves as a testament to the firm's ability to navigate the intricacies of the FM landscape and deliver bespoke solutions that address the unique challenges and aspirations of its clients.
