Oman Air has significantly enhanced its distribution capabilities through a strategic partnership with Accelya, a leading travel solution provider. This partnership introduces advanced tools that enable Oman Air's trade partners to seamlessly manage customer travel needs, marking a significant milestone in the airline's retail transformation program.
As an early adopter of New Distribution Capability technology and a founding member of IATA's Modern Airline Retailing Consortium, Oman Air is at the forefront of leveraging the latest advancements to enhance its distribution channels. This partnership with Accelya underscores the airline's commitment to modernizing its retailing strategies to meet the evolving needs of its customers.
In addition to upgrading its distribution capabilities, Oman Air is also enhancing its loyalty system, powered by Accelya. The upgraded system includes enriched Customer Relationship Management capabilities, advanced campaign management features, and a dedicated partner portal. These enhancements enable Oman Air to implement coalition loyalty programs and unlock new revenue streams through the sale of loyalty points.
Con Korfiatis, CEO of Oman Air, highlighted the pivotal role of NDC technology in providing enhanced flexibility and control over distribution channels. He emphasized that the NDC journey has led to significant growth for Oman Air in recent years, and the partnership with Accelya is a critical step in this journey. The new upgrades not only streamline the customer experience but also reduce distribution costs, paving the way for more efficient operations and revenue diversification.
Sam Gilliland, CEO of Accelya, expressed his delight at Oman Air's choice to partner with Accelya for its retailing future. He noted that more airlines are choosing Accelya’s FLX Platform due to its track record of delivering fast, impactful results. The partnership exemplifies how Accelya is leading the market by bringing the benefits of its technology to customers across the travel industry.
BME: ALA
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